SMS/Text Messaging Terms of Service


1. Program Description

By opting into our SMS/text messaging program, you agree to receive text messages from New Leaf Remodeling regarding your account, transactions, reminders, updates, promotions, or other business-related information. Message frequency may vary.


2. Consent

By providing your mobile number and opting in, you give express written consent to receive SMS/text messages from New Leaf Remodeling using Avaya (or an Avaya-powered service). Consent is not required as a condition of purchasing any goods or services.


3. Message & Data Rates

Message and data rates may apply from your mobile carrier. You are responsible for any such charges.


4. Opt-Out

You may cancel SMS messages at any time. To opt out, reply STOP to any message you receive. After you send STOP, we will send one confirmation message and then stop sending further messages unless you opt in again.


5. Help

For help or information about this SMS program, reply HELP to any message or contact us at:

New Leaf Remodeling LLC

6551 E Riverside Blvd #110

Rockford IL 61114

815-904-6006

info@newleafremodeling.com



6. Supported Carriers

SMS messages are supported by most major U.S. carriers. Delivery may not be available on all carriers or in all locations.


7. Privacy

Your information will be handled in accordance with our Privacy Policy, available at Privacy Policy. We will not share, sell, or rent your personal data to unaffiliated third parties for their marketing purposes.


8. Illinois & Federal Law Compliance

This SMS program complies with:


Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227

Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act

Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505)


9. Changes

We may update or change these SMS Terms of Service at any time.


SMS / Text Messaging Privacy & Consent


1. Purpose & Scope

We use Avaya’s communication infrastructure (or an Avaya-powered service) to send SMS/text messages to customers in Illinois. Messages may include account updates, appointment reminders, confirmations, alerts, and promotional or marketing content. This section explains how we handle personal data related to SMS communications.


2. Consent & Opt-In

By providing your mobile phone number and affirmatively opting in, you consent to receive SMS/text messages from us.

Consent is not required to purchase goods or services.


You may opt out at any time by replying “STOP” to any message, or by contacting us at (815) 904-6006.

After you opt out, we will send a one-time confirmation and then stop further SMS communications unless you opt in again.


3. Applicable Laws

Our SMS/text program complies with:


The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227

The Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act where applicable

The Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505) prohibiting unfair or deceptive practices in electronic communications


4. Information We Collect

For SMS communications, we may collect:

  • Your mobile phone number
  • Name or account identifier
  • Delivery and response logs (timestamps, status codes, opt-out records)
  • Message content (including your replies)
  • Carrier information and related metadata


5. How We Use This Data

We use your information to:

  • Deliver the SMS messages you have opted in to receive
  • Respond to your commands or replies (e.g. “STOP,” “HELP”)
  • Monitor and improve delivery and service reliability
  • Maintain records required by law (e.g. TCPA consent logs)
  • Prevent spam, fraud, or misuse of the SMS service


6. Retention

Consent records, delivery logs, and related SMS data are retained for as long as necessary to demonstrate compliance with federal and Illinois law, then deleted or anonymized.


7. Security

We maintain reasonable safeguards—including encryption, access controls, and contractual requirements with our service providers (such as Avaya)—to protect SMS-related data against unauthorized use or disclosure.


8. Third-Party Providers

We use Avaya (and possibly other SMS providers) to process and deliver messages. These providers act as data processors under contract and are required to maintain security and confidentiality consistent with Illinois and federal requirements. Data may be processed outside of Illinois or the United States, subject to lawful transfer mechanisms.


9. Your Rights (Illinois Residents)

As an Illinois resident, you have the right to:

  • Withdraw your consent at any time (by replying “STOP” or contacting us)
  • Request access to the personal information we hold about you
  • Request correction or deletion of your data, subject to legal or compliance obligations
  • Lodge a complaint with the Illinois Attorney General’s Consumer Protection Division if you believe your rights have been violated


10. Changes to This Section

We may update this SMS section of our Privacy Policy from time to time. If we make material changes, we will notify you by posting an updated version on our website and/or sending a text notification.


11. Contact Us

If you have any questions about SMS/text message privacy, please contact us:

New Leaf Remodeling LLC

6551 E Riverside Blvd #110

Rockford IL 61114

815-904-6006

info@newleafremodeling.com